At edubrainum, we aim to provide high-quality educational and science-based toys that meet your expectations. If you are not fully satisfied with your purchase, this policy explains the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

A product may be eligible for return if:

  • The item is damaged, defective, or incorrect at the time of delivery
  • The return request is raised within 7 days of delivery
  • The product is unused, unassembled, and in its original packaging with all tags, manuals, and accessories intact

Proof of purchase (order ID or invoice) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return or refund, unless received in a damaged or defective condition:

  • Used or opened products
  • Products damaged due to misuse or improper handling
  • Items missing original packaging or accessories
  • Products marked as non-returnable on the product page
3. Return Process

To initiate a return:

  1. Contact us at [email protected] with your order details
  2. Share images or videos of the product (if damaged or defective)
  3. Our support team will review your request and guide you through the next steps

Return pickup or self-shipping instructions will be shared based on your location and product type.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method used at checkout
  • Shipping charges (if any) are non-refundable, unless the return is due to our error

In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after confirmation.

5. Replacement Policy

If you receive a damaged or defective product, we may offer:

  • A replacement of the same product (subject to availability), or
  • A refund, if replacement is not possible

Replacement requests must be raised within 7 days of delivery.

6. Return Shipping Costs
  • If the return is due to a damaged, defective, or incorrect item, edubrainum will bear the return shipping cost
  • For all other approved returns, return shipping costs may be borne by the customer
7. Order Cancellation
  • Orders can be cancelled before dispatch by contacting our support team
  • Once an order is shipped, it cannot be cancelled and must follow the return process

Refunds for cancelled orders (before dispatch) will be processed within 5–7 business days.

8. Delayed or Missing Refunds

If you have not received your refund within the stated timeline:

  • Check with your bank or payment provider
  • Contact us at [email protected] for assistance
9. Policy Updates

edubrainum reserves the right to modify or update this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website.