1. What is edubrainum?

edubrainum is an eCommerce platform offering educational and science-based innovative products designed to support learning, creativity, and hands-on exploration for students and young learners.

2. How can I place an order on edubrainum?

You can place an order by selecting products, adding them to your cart, and completing checkout using UPI, Credit/Debit Cards, Net Banking, or Wallets through our secure payment system.

3. Do I need to create an account to shop?

Creating an account is optional. However, registered users can access additional features such as order tracking, wishlist, faster checkout, and email/WhatsApp order updates.

4. What payment methods are accepted?

We accept UPI, Credit Cards, Debit Cards, Net Banking, and supported digital wallets. All payments are processed securely via authorized payment gateways.

5. Is GST applicable on orders?

Yes. GST is applicable as per Indian government regulations. A tax invoice is automatically generated and shared after successful order confirmation.

6. Do you deliver across India?

Yes. edubrainum delivers to PAN India locations. Estimated delivery timelines range from 5–10 working days, depending on the delivery address.

7. How can I track my order?

Once your order is confirmed, tracking details are shared via email and WhatsApp. Registered users can also track orders directly from their account dashboard.

8. What is your return and refund policy?

Returns are accepted for damaged, defective, or incorrect products as per our Refund & Return Policy. Requests must be raised within 7 days of delivery.

9. Can I cancel my order after placing it?

Orders can be cancelled before dispatch by contacting our support team. Once shipped, cancellation is not possible, and the return policy will apply.

10. How can I contact customer support?

For any queries related to orders, payments, or products, you can contact us via email at [email protected] or through the Customer Support page on our website.